Postage & Handling

We’re more than to happy to deliver to your place of work.

Please ensure to include the Business Name and postage details in the delivery detailsof your order.

We’re more than happy to ship internationally if you arrange the international shipping personally. We recommend using DHL or UPS.

We can advise you of pick up address and package size.

We do not guarantee international deliveries so recommend you obtain shipping insurance.

For any enquiries please email

In the rare event your order is damaged or lost please get in touch with us on and we will either arrange for the board to be replaced, repaired (if the damage is minor) or returned and refunded as quickly as possible pending each case detail.

You will receive a dispatch email to notify you that your order is on its way to your selected delivery address.

All surfboards and orders are personally packed by Surf Dept. to ensure safe delivery to your address.

The courier dispatch email will contain full details of your address and a tracking number / link to the carrier’s website.

Due to our courier’s we can not deliver to your Australian P.O Box

To return a product you first need a return authorisation number (RAN) before sending the product back to Surf Dept.

Please contact us at to discuss and organise an RAN.

All refunds are subject to product inspection upon return. A refund will be processed after the product has been inspected and approved. To save the cost and time of sending the product back you are welcome to email us pictures of the fault and we can approve prior to sending.

All surfboards are manufactured to each individual order. Therefore, all sales are final. For any manufacturing faults please contact us at

For all other products you may exchange the item but will have to cover the cost of shipping or visit our store.

In the case of an incorrect item being shipped out please email to obtain an RAN.